LEGAL REFERENCE

Your Privacy Matters to Us

We built awan303 around your trust. This privacy policy explains how we collect, use and protect your personal information when you open an account, deposit via DANA, OVO...

Data ProtectionTransparent PracticesYour ControlSecure PaymentsIndonesia Compliant
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awan303 Your Privacy Matters to Us

How We Handle Your Information

awan303 collects personal data — your name, email, phone number and payment details — only to verify your account, process deposits through DANA, OVO, GoPay and QRIS, and deliver our services in supported Indonesian regions. We do not sell your information to third parties. Your data is encrypted and stored securely. We comply with local data protection standards where we operate. You

can request access to or deletion of your personal information at any time by contacting our support team.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Privacy Questions? We're Here

Email Support Send privacy concerns or data requests to our dedicated support inbox. We respond within 48 hours and handle all requests with full confidentiality.
Live Chat Chat with our team directly from your account dashboard. Available during business hours to answer policy questions and guide you through data access requests.
Account Settings Manage your privacy preferences, communication opt-outs and data sharing settings directly in your account. Changes take effect immediately across all platforms.
PLATFORM TRUST SIGNALS

Why Your Privacy Is Secure With Us

Encryption Standard

All personal data and payment information — including DANA, OVO, GoPay and QRIS transactions — are encrypted using industry-standard SSL protocols.

No Third-Party Sales

We never sell, rent or share your personal information with marketing partners, data brokers or unaffiliated companies without your explicit written consent.

Regular Audits

Our security infrastructure undergoes quarterly third-party audits to ensure compliance with data protection standards and identify potential vulnerabilities.

Limited Access

Only authorized awan303 staff with a legitimate business need can access your personal data. All access is logged and monitored for suspicious activity.

Breach Notification

If a security incident affects your data, we notify you within 72 hours with details of what occurred and steps you should take to protect your account.

Retention Policy

We keep your personal information only as long as necessary to provide services or comply with legal obligations. You can request deletion anytime.

Consistency Across Our Platform

Mobile AppPrivacy protections on our mobile app match this policy exactly. Your DANA, OVO, GoPay and QRIS payments are encrypted end-to-end.
Live Casino TablesWhen you join a live dealer session, your video stream and chat are not recorded or shared. Only your account activity is logged for security.
Slot LobbiesSlot play data is tied to your account for payout verification only. We do not track your game preferences for external marketing purposes.
Sportsbook MarketsYour betting history and sports preferences remain private. We use this data only to personalize your lobby view and prevent fraud.
Account DashboardAll your personal settings, transaction history and privacy controls are visible in one place. You control what data is visible to support staff.
Payment ProcessingDANA, OVO, GoPay and QRIS transactions are processed through encrypted channels. We never store your full payment credentials on our servers.
Cookies & TrackingWe use cookies only for session management and fraud prevention. No third-party tracking pixels or behavioral advertising cookies are deployed.
PLATFORM SNAPSHOT

What Defines Our Privacy Approach

01
Transparent Disclosure This policy is written in plain language, not legal jargon. We explain exactly what data we collect, why we collect it and how long we keep it.
02
Your Consent First We ask for your permission before collecting sensitive data. You can withdraw consent anytime, and we'll stop processing that information immediately.
03
Data Portability Request a copy of all your personal data in a machine-readable format. We'll deliver it within 14 days so you can move it to another service if you choose.
04
Right to Deletion Ask us to delete your account and all associated personal information. We'll remove it from active systems within 30 days, except where law requires retention.
05
Breach Response Plan If your data is compromised, we notify you immediately, offer free credit monitoring where applicable and take steps to prevent future incidents.
06
Policy Updates When we change this policy, we notify you via email and in-app message at least 30 days before the change takes effect. You can review the full update anytime.

Privacy Policy Questions Answered

We collect your name, email, phone number, date of birth and payment details when you open an account. We also log your IP address, device type and account activity for security and fraud prevention purposes.

We use your payment information to process deposits, verify your identity and prevent fraud. We never share your full payment credentials with third parties. Transaction records are kept for accounting and legal compliance in supported regions.

Yes. Every marketing email includes an unsubscribe link. You can also manage communication preferences in your account settings. We'll stop sending promotional content within 24 hours of your request.

We retain your data for as long as your account is active plus seven years for legal and tax compliance. If you close your account, we delete personal data within 30 days unless law requires longer retention.

Your privacy rights remain the same. Any buyer must agree to honor this policy. We'll notify you of the change and give you 30 days to request deletion before data transfers to the new owner.

Email our support team with 'Data Access Request' in the subject line. Include your account email and full name. We'll send your data in a portable format within 14 days at no cost.

No. Live dealer video and chat are not recorded or stored by awan303. Only your account activity — bets placed, payouts received — is logged for verification and dispute resolution.