LEGAL REFERENCE

Our Legal Notice and Account Terms

This is the awan303 legal page — the document side of the brand you'll want to read before you open an account with us. We've written it in...

Account TermsPrivacy PosturePolicy ContactsIndonesia RegionPlain Language
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awan303 Our Legal Notice and Account Terms

Policy Posture and Jurisdiction Scope

Our policies apply to your awan303 account where local law permits, and we adjust them by supported regions across Indonesia. The terms you accept at sign-up cover account ownership, identity checks, dispute resolution and how we suspend or close accounts when our rules are broken. Privacy clauses describe what we keep, how long we hold it, and which third parties touch your

records for fraud screening. If a clause changes, we notify you inside your account dashboard before it takes effect, so you can review the new wording and decide how to proceed with us.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Policy Contact Paths

Legal Desk Email Send policy questions to our legal desk email and we'll route them to the team that handles account terms, privacy queries and dispute filings within one business day of receipt.
In-App Policy Form Open the help drawer from your account header, choose the policy form, and attach screenshots or documents. Our compliance reviewers pick these up before general support queues each morning.
Written Correspondence For formal notices that need a paper trail, post your letter to the registered address shown in our terms. We log every inbound piece and reply through the same channel.
PLATFORM TRUST SIGNALS

How We Review Our Policies

Quarterly Policy Audit

Our internal team rereads every clause each quarter, checks it against current Indonesia regulations, and flags anything that needs rewording. Changes get version stamps so you can see exactly what shifted.

External Counsel

We retain Indonesian legal counsel who sign off on every material change before it reaches your account screen. Their review covers consumer protection law and digital service rules.

Data Protection Officer

A named data protection officer owns our privacy clauses, responds to your data access requests, and keeps the retention schedule aligned with what the policy promises you.

Version History

Every policy page shows the date it was last updated and a short note describing what changed. Older versions stay accessible so you can compare wording over time.

Dispute Logging

We log every dispute that touches our terms and use the patterns to rewrite clauses that confuse you. Feedback from real cases drives the next revision cycle.

Clear Language Pass

Before publishing, an editor runs each policy through a plain-language pass so the wording stays readable without losing the precision our compliance team requires.

Consistency Across Our Policy Pages

Terms of ServiceSets the account contract you agree to at sign-up. The clauses here line up with what the privacy and cookie pages describe, so nothing contradicts between documents.
Privacy NoticeExplains what we collect and why. Cross-references this legal page wherever a clause relies on a defined term such as account holder or supported region.
Cookie StatementLists the cookies our pages drop and how long each lasts. Linked from the consent bar and kept in sync with the privacy notice retention table.
Acceptable UseDescribes behaviour that gets accounts suspended. The triggers here match the enforcement clauses in our main terms, so penalties are predictable.
Complaint ProcedureWalks you through raising a formal complaint, escalation timelines, and what evidence we accept. Mirrors the dispute clauses inside the master terms document.
Payment TermsCovers the contractual side of DANA, OVO, GoPay and QRIS flows — refund windows, reversal rules and identity checks that the main terms reference.
Account ClosureSets out how to close your account, how long we retain residual data, and which clauses survive closure. Aligned with the privacy retention schedule.
PLATFORM SNAPSHOT

What This Policy Page Includes

01
Clause Index A jump menu at the top of each policy section lets you skip to the clause you need. Useful when you're checking one detail rather than rereading the full document.
02
Update Banners When a clause changes, we surface a banner on the page and inside your account so you notice before the new wording starts applying to your activity with us.
03
Defined Terms Box Capitalised terms link to a glossary panel that opens in place. You see the definition without leaving the clause you were reading.
04
Print View Each policy page has a printable layout that strips navigation and keeps numbered clauses intact, so you can save a clean copy for your records.
05
Version Stamp The footer of every policy section shows the effective date and revision number. Older revisions stay linked so you can trace exactly when a clause was introduced.
06
Contact Anchor A fixed contact block at the bottom points you to the legal desk and complaint form, so you never have to hunt for the right address mid-read.

Legal Questions You Often Ask

They apply from the moment you open your awan303 account and continue until closure plus the retention windows defined in the privacy notice. Specific clauses survive closure where local law permits.

We post an update banner inside your account dashboard and on the affected policy page. Material changes get a notice period before they apply, so you have time to read and decide.

Yes. Send a data access request to our data protection officer through the in-app form. We confirm receipt the same day and return your records within the statutory window.

Use the complaint form linked from the contact anchor at the bottom of this page. It routes straight to the compliance team, who log the case and respond on the timeline in our terms.

The terms are governed by the laws applicable in supported Indonesia regions where our service is offered. The clause naming the governing forum sits in the dispute section of the master terms.

Payment-specific clauses sit inside the payment terms document, which cross-references this legal page. Together they cover refunds, reversals and identity checks across DANA, OVO, GoPay and QRIS.

Retention periods vary by record type and are listed in the privacy notice schedule. Financial records stay longer than marketing data, in line with the statutory requirements that apply to us.